Privacy Policy

Last updated: May 2026

This Privacy Policy explains how II89 Casino ("we", "us") collects, uses and protects your personal information when you use our website ii89-pokies.com. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

The entity responsible for your personal information is:
II89 Casino
Email: support@ii89-pokies.com

2. Information We Collect

When you register:

  • First and last name
  • Email address
  • Date of birth
  • Residential address
  • Phone number

When you use the site:

  • IP address and device information
  • Game history and transaction data
  • Login times and session duration
  • Communications with customer support

When you make payments:

  • Payment method and account details
  • Transaction history
  • KYC documents (ID copy, proof of address)

3. Why We Collect Your Information

  • Providing and managing your player account
  • Processing deposits and withdrawals
  • Meeting legal obligations (KYC, AML/CTF, player protection)
  • Personalising your gaming experience
  • Communicating with you about your account
  • Fraud prevention and security
  • Improving our services

4. How We Handle Your Information

We collect personal information only where it is reasonably necessary for our functions and activities, and we handle it in line with the Australian Privacy Principles:

  • APP 3 — we collect information lawfully and fairly, directly from you wherever possible
  • APP 6 — we use your information only for the purposes set out in this policy, or for related purposes you would reasonably expect
  • APP 7 — we seek your consent for direct marketing, and you can opt out at any time
  • AML/CTF Act 2006 — some processing is required to meet our legal obligations and gaming regulations

5. Disclosure to Third Parties

  • Payment providers — to process your transactions
  • Identity verification — KYC providers for verification
  • Authorities — where legally required
  • IT providers — hosting and technical operations

We never sell your personal information to third parties. Some service providers may be located overseas; where this occurs (APP 8) we take reasonable steps to ensure your information is handled consistently with the APPs.

6. Cookies

  • Necessary cookies — required for the website to function
  • Functional cookies — store your preferences
  • Analytics cookies — help us improve the website

You can manage cookies in your browser settings.

7. Data Retention

  • Account data — for the duration of your account plus 5 years
  • Transaction data — 7 years (AML/CTF Act 2006 record-keeping obligations)
  • KYC documents — 5 years after account closure
  • Communications — 3 years

8. Your Rights

Under the Privacy Act 1988 you have the right to:

  • Access (APP 12) — request a copy of the personal information we hold about you
  • Correction (APP 13) — ask us to correct inaccurate or out-of-date information
  • Opt out of direct marketing (APP 7) — unsubscribe from marketing at any time
  • Make a complaint — if you believe we have mishandled your information

To exercise your rights, contact: support@ii89-pokies.com

9. Security Measures

  • 256-bit SSL/TLS encryption
  • Regular security audits
  • Access restricted on a need-to-know basis
  • Encrypted storage of sensitive data

10. Contact & Complaints

For privacy questions: support@ii89-pokies.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.